Policies

RediGas Inc. Customer Policies

Our Policies for New Customers

All new customers that Redigas Inc. is not presently supplying propane to must have Redigas Inc. complete a pressure check on their system before propane can be delivered. This service will be provided free of charge. If a potential customer is a one-time, price shopper a fee of $100 will be assessed for this service. In addition, new customers will need to pay for propane in advance unless other arrangements for credit have been made with our office.

Delivery Minimums

We have a 200 gallon minimum delivery or fill tanks 250 gallon or smaller. Deliveries between 100-200 gallons will have 15 cents per gallon added to our delivery price. Deliveries under 100 gallons will also have a $30.00 delivery charge. Any delivery under 200 gallons will only be delivered when we have a truck in the area. (Route customers are exempt from minimum delivery requirements.)

Route /Call-in Customers

Customers will have the option of being a route customer or a call-in customer. Route customers are put on a scheduled route for deliveries. It is our responsibility to keep propane in your tank. In order to be a route customer, your account must be current. If your account is not current, route deliveries will cease until your account has been made current. Call-in customers are customers that call and request a delivery when they want propane delivered to their tank. It is the customer’s responsibility to order propane when their tank is near 20% and to give advance notice so that the delivery can be scheduled. Call-in customers need to call at least two days in advance.

Button

Redigas truck containing cylinder container — McPherson, Kansas — Redigas Inc.

Office of redigas — McPherson, Kansas — Redigas Inc.

Out of Gas Calls/Interruption of Service

If a tank runs out of propane or there is an interruption of service, we are required to run a leak check on your system before we can refill your tank. If you are a route customer, we will do this test at no charge as long as your account is not past-due. If you are a call-in customer, the charge for this service will be $100.00 or $150.00 if the service is needed the same day. For us to run the leak test we will require someone over the age of 18 to be present, so we may run the leak test, relight pilots, and complete paperwork. Leak checks due to out-of-gas calls will be scheduled at our convenience due to availability of our service personal. If an out-of-gas call requires us to deliver any time other than between 8:00AM-4:00PM, Monday through Friday, an additional charge of $100.00 will be assessed for after-hour service.

420# Cylinder Policy (RV Propane Service)

Prior to delivery, the tank rental fee, the first 90 gallons of propane must be paid for.
Any hoses needed for hookup will need to be purchased (No rentals or refunds).
Tank rental fee is $100.00 per year. If the tank is to be rented for less than one year, the rental fee will not be prorated or refunded. Tank rental is non-transferable.
No refunds will be given on the first 90 gallons of fuel. Beyond that, any fuel refunds made will be for $1.00/gallon less than the purchased price.
You are prohibited from moving the cylinder. If the cylinder needs to be moved, please contact us and we will move it for you.
If at any point, your account becomes past-due or we are unable to contact you, the tank will be picked up.
Any cylinders placed outside of McPherson must be on route and have automatic payment set up.